Can I climb at The Reach if I’'ve never climbed before?

Anyone that wants to climb at The Reach needs to either book onto a Taster session, take part in a Beginners course or come with a friend who is an experienced climber and is registered at The Reach. To climb regularly at The Reach and to benefit from the lower members prices, we recommend you become a registered member yourself.

What do I need to register?

To become a registered climber at The Reach, you must know how to put on a harness correctly, tie in with a climbing knot and belay and lower off a climber safely. You will need to fill in and sign the Registration form, pay the one-off membership fee and agree to the conditions of use of the climbing wall.

Is equipment hire included in the entry cost?

All courses, parties and tuition with a Reach instructor includes the cost of equipment. However, if you are coming to climb without an instructor then we charge for equipment on top of the entrance fee. £2.50 for climbing shoes and £2.50 for a harness.

What should I wear for climbing?

We recommend that you wear comfortable, casual clothing that will not restrict movement. Trousers and a T-shirt would be fine. Climbing shoes can be hired from reception if you do not have your own.

Can I use the Training room?

Anyone over the age of 16 years can use the Training room. Improper use of the room can lead to serious injury, so please ask staff for advice if you are unsure of how to use this room safely. Alternatively you can book onto one of our Training Room sessions for more details on how to make the room work for you.

I've booked a place on a climbing course, but I can't make it. Can I cancel?

We have a cancellation policy that requires 72 hours notice to change or cancel a booking. As we book the instructors in advance, we are unable to offer a refund should you not contact us before then.

How do I become a U18 member?

If you are between the ages of 14 –and 17 you may climb unsupervised with your parent or guardian’s consent provided you pass our U18's member's assessment. In the assessment you should be able to demonstrate to one of our instructors that you are capable of tying in using a suitable knot, and that you can climb and belaying safely. This assessment will need to be arranged in advance, but shouldn't take more than 20 minutes.

What is the minimum age that my child can climb with the Children's Club?

Seven years old. Click here for more information about climbing with children at The Reach.

How do I book a birthday party?

You can call us or email to book a party. Parties can be arranged on weekdays or weekends after 2pm. They run for one and a half hours with one of our instructors per eight climbers. You will need to book in advance and pay a 50% deposit.

Birthday party catering

Rosielee's cafe offers a range of menu options. For more information see the cafe page on our website.

Are you open on bank holidays?

On Bank Holidays we operate to our Sunday opening times, from 10am until 7pm. However, we are closed on Christmas Eve, Christmas Day, Boxing Day, New years Eve and New years Day.

Is there somewhere to park my car?

On the estate there is a designated car parking area, inside the front gates and to the right. There is also a loading bay directly outside our front door available for late night and weekend parking only. Please do not park in this area before 6pm during the week as lorries need to use this space.

Is there somewhere to park my bike?

Inside the big roller doors by the front doors, there is a bike lock up area.