Frequently asked questions

Below you should be able to find some of our most commonly asked questions, if however your question is not answered or you'd like further clarification on a matter, please call us on 020 8855 9598

climbing

For all beginners we would highly recommend bouldering as a starting point. This requires no ropes, and is an accessible and quick way to learn your climbing basics. Read more about it on our bouldering page, here.
We have 4 types of climbing available at The Reach. Bouldering, Auto-Belay, Top-Rope and Lead climbing. You can read more about each here.
Yes you can! We have private tuition available to book for whenever suits you. Click here for more.
We have many facilities at The Reach to cater for everything from changing rooms to a cafe. You can see our full facilities list here.
We've got many different pricing plans to choose from, depending on what you're looking for. Click here for our full pricing breakdown.
Guests are more than welcome with us. To do so, they will need to be under close supervision of an adult climber who is registered with us. Find out more here.
If you feel you're ready to move onto roped climbing, check out our 'Top-Roping Intro Course', here.
If you feel you're ready to move onto Lead Climbing, check out our 'Lead Course', here.

KIDS AGED 7-17

Fun climbing sessions for 7-17 year olds, supervised by an instructor. Suitable for complete beginners and possible to book over and over again, so these sessions give lot’s of room for improvement. Lasting 90mins and with all equipment included, these sessions book up fast so please make sure you book in advance! Click here to find out more about 'Fun Sessions'.
Depending on the number of children you would like to book for we have 2 options.
1) Up to 4 children.
2) 5 or more children.
All of our kid group sessions can be found here.
Your child may climb under the close supervision of an experienced adult climber who is registered with us. If you yourself have are not a registered climber then your child can either climb with someone who is, or you can book one of our experienced climbers instead.

A supervised guest climber form must be completed prior to the climbing session. You can find out more here.

KIDS AGED 7 or younger

We welcome all ages to The Reach, especially young climbers. For children aged 7 or  under, we would recommend a small group of between 1-4. Sessions would be lead by our highly experienced instructors. Find out more here.

Sessions can include a mix of children and adults. If you want to include any children aged 5 or under, please call us to make your booking on 020 8855 9598.
Your child may climb under the close supervision of an experienced adult climber who is registered with us. If you yourself have are not a registered climber then your child can either climb with someone who is, or you can book one of our experienced climbers instead.

A supervised guest climber form must be completed prior to the climbing session. You can find out more here.

GENERAL

On Bank Holidays we open from 10am until 7pm. However, we are closed on Christmas Eve, Christmas Day, Boxing Day, New years Eve and New years Day.
For basic skills courses, taster sessions and fun sessions, bookings are non-refundable.For private tuition, parties, corporate or youth and school group bookings, cancellations made with less than 2 weeks notice incur a charge of 50% of the session fee; sessions cancelled or changed with less than 1 week's notice must be paid for in full.
We recommend that you wear comfortable, casual clothing that will not restrict movement. Trousers and a T-shirt would be fine, although the climbing area is not heated, so please have suitable warm clothing in cold weather.
Climbing shoes can be hired from reception if you do not have your own.
Children should wear clean trainers or plimsolls if they do not have their own climbing shoes.
Rings should be removed prior to climbing as they can cause injury to fingers. We also advise that you do not wear bracelets or watches as these can get damaged.
On the estate there is a designated car parking area, accessed by turning right just inside the front gates.There is a bike lock-up area inside the big roller doors to the right of the reception.

NEW CLIMBER?

Clik below to take our 'Route Setting' journey. It runs you through everything you need to know in order to get you up and running as soon as possible!

ROUTE SETTER
Are you ready?

CHECK OUT OUR LESSONS

We have many lessons to suit beginners all the way to experienced climbers. Find out more which lesson best suits your needs.