020 8855 9598
Call us 10am-10pm Mon-Fri
10am-7pm Sat-Sun

Frequently Asked Questions

If your question is not answered here, please call us on 020 8855 9598

I am an experienced climber

I am new to climbing

I am looking for something for my child to do - they're aged 7-17

I am looking for something for my child to do - they're under 7

What are your bank holiday opening times?

On Bank Holidays we operate to our Weekend opening times, from 10am until 7pm.

However, we are closed on Christmas Eve, Christmas Day, Boxing Day, New years Eve and New years Day.

I've booked a place on a climbing course, but I can't make it. Can I cancel?

For basic skills courses, taster sessions and fun sessions, bookings are non-refundable.

For private tuition, parties, corporate or youth and school group bookings, cancellations made with less than 2 weeks notice incur a charge of 50% of the session fee; sessions cancelled or changed with less than 1 week's notice must be paid for in full.

What should I wear for climbing?

We recommend that you wear comfortable, casual clothing that will not restrict movement. Trousers and a T-shirt would be fine, although the climbing area is not heated, so please have suitable warm clothing in cold weather.

Climbing shoes can be hired from reception if you do not have your own. Children should wear clean trainers or plimsolls if they do not have their own climbing shoes.

Rings should be removed prior to climbing as they can cause injury to fingers. We also advise that you do not wear bracelets or watches as these can get damaged.

Is there somewhere to park my car or bike?

On the estate there is a designated car parking area, accessed by turning right just inside the front gates.

There is a bike lock-up area inside the big roller doors to the right of the reception.

end faq

The Reach opening times:
10am - 10pm Mon-Fri
10am - 7pm Sat-Sun
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020 8855 9598

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